
Click here to see a recent interview with Lee Brogden.
Executives and HR managers know coaching is the most potent
tool for inducing positive personal change, ensuring better-than-average
odds of success and making the change stick for the long term.
The Ivy Business Journal, September-October 2000 issue
-
The coaching process proved simple, straightforward and astonishingly
effective.
Vive, Summer 1999/2000
-
Coaching can certainly help you strengthen your sense of self-worth,
focus on your goals - and get there, fast.
The London Daily Telegraph, 22 March, 1999
-
Unlike a professional consultant, the coach is usually not
an expert in the client's field. Tax advisers, marital counselors,
organizational con-sultants, physical fitness trainers, psychologists
or dietitians are experts in the field in which they advise
their clients.
"The coach is not an expert in content. He is an expert in
creating an environment in which the client feels untrammeled
by all kinds of inter-ference and other considerations, an environment
in which the focus is on what's important for the client. It's
a well-organized, safe environment in which the client feels
that he can create growth and ideas for change from within him,"
Shilon notes.
Haaretz International, http://www.haaretz.com, Danit Nitzan,
9 September, 2004
-
Striving to get the best out of life - to fulfil the dreams
you've let fall by the wayside - is not only natural, it's achievable.
The hard part is finding the motivation to overcome your stalling.
Everyone's dreams are different, but… you'd be amazed how far
you can get with a practical plan and some help.
More and more people are turning to life coaches to achieve
their goals ... Whether life coaching is for you or not, the
underlying principle of setting positive goals within a fixed
time scale has been proven to unleash impressive results. There's
no hidden secret to the process, but… "you have to be willing
to make a shift".
Sunday Telegraph 'Body & Soul' (Australian) - 21 March, 2004
-
Life Coaching began in the USA and is a growing trend in Australia.
Combining techniques drawn from business, psychology, personal
development and sport, it aims to help get you through the game
of life.
For Me magazine, June 2001
-
Got a nagging feeling that your life could be more fulfilling?
Want to change direction but aren't sure how to do it? Here's
how to jump start your new life today…Hire a personal coach.
Modern Maturity, January-February 2000
-
How do you define success? That's not a trick question, and
there are no wrong answers. For some, obviously, success means
money. Others rate emotional happiness as being more important.
Yet others rate popularity above all else. Regardless of how
you define success, an emerging specialty called 'success coaching'
(also known as personal and professional coaching) offers the
chance to visualize your highest goals
and stay on track to achieve them.
Central New York Business Journal, 25 May, 1998
-
Before dismissing [life coaching] as mere self-help psychobabble,
think again. As a $100 million business second only to the IT
industry in its US growth rate, life coaching is the latest
must-have lifestyle and business accessory - the solution to
both workplace under-achievement and premature stress burnout.
Life Coaching is one of today's fastest growing industries
- there are now thousands of life coaches in the US and the
industry has already caught on here.
Nine to Five magazine, July 2001
-
In the Sydney Morning Herald earlier this year, personal coaching
was ranked as the second fastest growth industry in the US,
after Information Technology.
Harpers Bazaar, September 1999
-
Four years ago, no-one had heard of life coaches. Now you find
them talked about in magazines, at dinner parties and in the
HR departments of major corporations. "People are recognising
that there are pockets of advice that make your life happier
and more successful," says Rock. "They are willing to pay for
the help they need."
New Woman, July 1999
-
For years, business people have used corporate coaches to help
their companies work more effectively. Now, an increasing number
of individuals are turning to coaches for help in finding balance
in their personal lives."
The Spokane Spokesman Review, 15 December, 1998
-
Coaching started in the business world to help stressed executives
cope with their professional and personal lives, and it still
thrives in the corporate environment. But individuals are increasingly
turning to coaching for help with all sorts of challenges.
Kim Palmer, Minneapolis-St. Paul Star-Tribune, 26 May, 1998
-
I first heard about personal coaches five years ago - at the
same time personal fitness coaches were beginning to flex their
muscles. The two fields are related: coaches in both areas help
you achieve your potential… Personal coaches provide powerful
professional insights. My personal advice: Get one.
Chicago Tribune, 17 June, 1998
-
Today's managers, professionals, and entrepreneurs are hiring
coaches to help them with time management, a change in career,
or balancing their work and personal lives.
People are looking to coaches as sounding boards and motivators
who can offer a fresh perspective on career and life problems
- but without the conflicting agendas of a spouse, family member,
or even a mentor.
Fortune, 28 September, 1999
-
The number of executives hiring personal coaches is rocketing
as more and more professionals turn to outside help for advice
in how to manage their day, dollars, employees, develop better
leadership skills and maximize effectiveness.
London Evening Standard, 11 June, 1999
Springs here: so it's put with the old and in with the new.
But if a fresh approach to life is something you crave but you're
unsure where to start, it could be time to call in the "life
coaches."
Perth Woman, Spring 2004
-
. . . a life coach is suppose to give you a nudge in the right
direction and make sure you don't stray to far from your goals.
Dynamic Coaching, Feb/March 2004
-
One reason life coaching is growing in popularity is because
people are tired of saying life's good... More than 50,000 life
coaches have been trained worldwide... Life coaching is action-oriented
and about moving forward..
The Forum, June 20, 2005
-
The skills required by a life coach involve a dexterous combination
of commitment and common sense, and unlike opinionated relatives,
complacent colleagues and jaded friends, a life coach has only
one vested interest - to see people access their unique potential
and realise long-held dreams.
Nature & Health, August/September, 1999
-
Life-Coaching is having a dedicated mentor, it's getting knowledgeable
support and encouragement and new way of looking at things when
need it.
Executive Female
-
Basically, life coaching is designed to help people struggling
through a murky phase find clarity and pursue their goals -
Hillary Clinton and Madonna are among its high-profile advocates.
It looks at every aspect of your life, from finances to health,
and plucks out your strengths, the areas you want to change
and how to move forward.
The Advertiser (South Australian), Maria Moscaritolo, 5 January,
2005
-
Life coaches are being hired in Victorian schools to help overworked
principals.
The State Government is providing "high-performing" principals
with coaching in a bid to improve leadership skills, prevent
burn-out and balance work and personal lives.
The Age (Australian), Farrah Tomazin - State Political Reporter
January 12, 2005
-
Life coaching has been one of the fastest growing industries
in the United States and Australia is not far behind.
Providing support and guidance has become a professional service.
"It is filling that gap where people are now spread out across
the world and don't have access to family, extended family or
mentors," Ms Green said.
Mother of two Juliet Scrine found herself wanting even more
out of life after juggling a successful marketing business and
a separate full time job.
"I guess life is getting a bit hectic," Ms Scrine said. "I
like to take on more than I can chew and I was starting to get
bogged down."
With Ms Green's help they found ways for Ms Scrine to manage
her life and find time to develop her dream of running a theatre
company.
Ms Scrine believes that women put a lot of pressure on themselves.
"You've got to be superwoman, you want to be the best mother,
the best cook, the best hostess, the best person at work, the
best dressed the most beautiful - all of those things." Ms Scrine
said.
"I'm all for help - I need help!"
Today Tonight (Australia), 'Get a life coach'
REPORTER: Sophie Hull
BROADCAST DATE: January 14, 2005
Full Story: http://seven.com.au/todaytonight/story/?id=18051
-
The airborne pillow fights for well-heeled customers are getting
fierce.
Virgin Atlantic Airways, for instance, is spending $130 million
to revamp Upper Class, including personal suites with an ottoman
for guests and a leather armchair that flips over to make what
it describes as "the longest fully flat bed in the world with
a proper mattress for sleeping."
Last month Virgin installed a handful of double suites for
couples traveling together and began offering free, 30-minute
"life coaching" sessions before takeoffs from London's Heathrow
airport. For years, the airline has offered limo service.
Los Angeles Times, www.latimes.com, 21 November, 2004
-
Television life coach Rhonda Britten says that fear is the
only thing holding people back from all the success and happiness
life has to offer.
Britten, a life coach on the second season of NBC's popular
daytime reality show, "Starting Over," helps the show's cast
of six women overcome issues from obesity to broken relationships
to learning how to be a single mother.
"This show is like no other show in the history of television,"
said Britten, who was visiting her sister, Linda Snively, in
Stafford County last week. "We are changing lives on television."
The Free Lance-Star, 3 December, 2004
-
Life-coaching focuses on the pragmatic side of putting structures,
strategies and support mechanisms into place… such as setting
realistic goals and expectations or keeping a daily planner
to stay focused and organized.
Greeley Tribune, Millete Birhanemaskel, mbirhanemaskel@greeleytrib.com,
22 September, 2004
-
If you're thinking of overhauling your career to achieve a
more fulfilling life, consider joining the estimated 100,000
Americans who annually enlist the help of some 4,000 personal
coaches each year.
Money, December 1997
More media about coaching:
So You're a Player.
Do You Need a Coach?
by Betsy Morris,
Fortune Magazine, Feb 21 2000
Summary: The hottest
thing in management is the executive coach--part boss, part
consultant, part therapist. Who are these people? And what are
they doing in your company?
The hottest thing
in management is the executive coach--part boss, part consultant,
part therapist. Who are these people? And what are they doing
in your company?
Since Mary Bradford
took over as sales manager of the New England region of Met
Life's resources division a year ago, her sales office has acted
more like a New Age institute than an old-line insurance company.
She has organized retreats at which her sales associates could
get massages or do tai chi along with their business. She has
encouraged them to keep journals. Last fall they had a combined
business meeting and bicycling trip at Bar Harbor, Me. And oh,
yeah, by year-end they had boosted their sales by nearly 60%.
Bradford attributes
her unorthodox approach and her uncommon results to a secret
weapon: her executive coach.
Several years ago
Bradford was another middle-management burnout candidate: on
the job early each morning, on the phone each night until ten,
giving far too little time to her family. She was facing a stressful
mid-career move from Washington, D.C., back to Maine and a big
transition to a new job at Met Life. But a boss let her in on
his little secret: He had a personal coach. She might want to
get one too. A friend of hers, who also had a coach, made the
referral, and Bradford began having weekly phone conversations
with Talane Miedaner, an executive coach in New York City who
has worked with people at Bear Stearns, Citicorp, Motorola,
Salomon Smith Barney, and Sears.
Miedaner pushed Bradford
to reexamine her goals and values. She helped her to reclaim
control of her time. Often, she helped her with the nitty-gritty
of her job. As is so common with salespeople, Bradford had a
habit of over promising. Miedaner coached her to under promise
and over deliver--much more impressive. Miedaner helped Bradford
plot strategies for opening doors with prospective clients,
and rehearsed with her when Bradford interviewed for a promotion.
Bradford began to believe that if something felt impossible
or outrageous, it was exactly the right thing to do.
Bradford says her
year of coaching "was like a grenade in my life that's still
going off." It taught her, she says, that "people have to take
more responsibility for their own growth and development. They
can't depend on human resources. Coaches can help people come
to grips with huge changes in the way we do work, in getting
through big transitions."
Even so, she's careful
whom she tells about her coaching. "Some people think it's therapy,"
she says. "They think it's weird."
Corporate coaching
is one of the stranger wrinkles in management these days--one
of the hottest things in human resources, except that it doesn't
usually come out of human resources. (In fact, HR is often the
last to know.) It is a grassroots movement that is spreading
in some of the unlikeliest corners of corporate America, including
IBM, AT&T, and Kodak. Some companies don't want to talk
about it (like Goldman Sachs, which canceled an interview for
this story).
Coaches are everywhere
these days. Companies hire them to shore up executives or, in
some cases, to ship them out. Division heads hire them as change
agents. Workers at all levels of the corporate ladder, fed up
with a lack of advice from inside the company, are taking matters
into their own hands and enlisting coaches for guidance on how
to improve their performance, boost their profits, and make
better decisions about everything from personnel to strategy.
It's not that executive
coaching is particularly new. Chief executives and those approaching
the top have long sought counsel from personal consultants,
wise board members, or industrial psychologists. But in the
past five years coaching has gone mass-market. In the age of
Every Man for Himself, every man can have a coach--and, in an
ever more commonly held view, needs one. The four-year-old International
Coach Federation says its online coach-referral service gets
2,600 hits a month. Its membership has increased eightfold in
the past two years, to 2,400 members, but the federation guesses
the total number of coaches is more like 10,000. At Harvard
Business School, Linda Hill, professor of business administration,
says she's inundated with requests to coach. "Coaching is becoming
something of a heavy industry. It's amazing," says Warren Bennis,
professor of business administration at the University of Southern
California's business school.
What exactly is a
coach? Part personal consultant, part sounding board, part manager.
Yes, manager. Remember him? That person whose job used to be
to advise, motivate, and train--but whose nose is now mostly
stuck in e-mail? For a surprising number of people, it is now
the coach--not the boss--who pushes them to hire, to fire, to
fine-tune a sales pitch, to stretch.
Observers of the phenomenon
say that an executive coach often functions as a therapist,
too--though the coaches themselves tend to deny this with some
fury. Warren Bennis believes that "a lot of executive coaching
is really an acceptable form of psychotherapy. It's still tough
to say, 'I'm going to see my therapist.' It's okay to say, 'I'm
getting counseling from my coach.' "
If ever stressed-out
corporate America could use a little couch-time, it's now. Trust
in big companies is at an all-time low. Baby-boomers have been
burned; Gen Xers aren't expecting the Corporation to take care
of them. Under the circumstances, employees are much likelier
to go outside and get independent advice to help them be better
managers, says Karen Cates, assistant professor of organizational
behavior at Northwestern's Kellogg Graduate School of Management.
Beyond that, she says, mentoring systems have mostly failed.
Organizations are so lean that they don't have time for it.
You're paid for what you produce, not for time you spend developing
people. Bosses are managing by e-mail. "Given the impersonal
nature of business today, we're likely to say, 'Go take that
hill--and oh, by the way, send me an e-mail when you get there,'
" says Charles F. Cleary, chief operating officer of Log On
America, a telecommunications and Internet service provider
in Providence.
Times could hardly
be more trying for people all up and down the corporate ladder.
Woe to the boss who's too authoritarian; he'll just cost the
corporation good talent. Woe to the manager who leans too heavily
on hierarchy; virtual teams call for flexible leaders who can
pull together strangers in distant parts of the country and,
for the duration of a project, get them to bury their personal
agendas and work together. Meanwhile, the major currency of
the manager--experience--has never been so devalued. "You can't
turn to your nice gray-haired mentor and say, 'From your 30
years of experience, how does one handle a dot-com?' " says
Barry Mabry, a partner at Ernst & Young who is using a coach.
"Nobody on earth has experienced this kind of business environment."
What's really driving
the boom in coaching, says John Kotter, professor of leadership
at the Harvard Business School, is this: "As we move from 30
miles an hour to 70 to 120 to 180...as we go from driving straight
down the road to making right turns and left turns to abandoning
cars and getting on motorcycles...the whole game changes, and
a lot of people are trying to keep up, learn how, not fall off."
Coaching in its present
form began in the 1980s, when some of these trends were just
beginning to take shape. Thomas J. Leonard, a financial planner
in Seattle, was trying to help some yuppie clients figure out
what to do with their six-figure salaries and realized that
they needed more than just the traditional tax and investment
advice. He asked them if they wanted to talk more broadly about
life issues, "and they jumped at it," he recalls. "They had
no emotional problems; they didn't need to see a therapist.
They wanted to brainstorm," he says.
Leonard gave up his
financial planning practice and began full-time "life planning"
a couple of years later. At some point, one of his clients suggested
that he call it coaching. By the late 1980s he was training
others to coach. "I had an inkling there was something interesting
and powerful about this idea," he says. The need intensified
through all the corporate downsizing and restructuring in that
period. "All of a sudden you had all these people starting their
own businesses or consulting practices. They were people leaving
the corporate environment and they'd never had Entrepreneurialism
101," he recalls. They wanted to figure out how to make more
money, how to launch a great new concept or project, how to
reduce stress. Sometimes they just wanted somebody to talk to.
He began a formal coach training program called Coach University
in 1992, which put him ahead of the curve; soon there followed
managed care, which left a lot of therapists anxiously seeking
new ways to earn a living; and then came the Internet, which,
combined with globalization, left a lot of managers looking
for ways to cope with breathtaking change.
But who, exactly,
can be a coach? That's the scary part: pretty much anybody.
Many of them are therapists. Many more are dropouts from consulting.
Many of the coaches interviewed for this story were garden-variety
professionals, in past lives an Andersen consultant, a CPA,
an IBM salesman, a low-level bank executive, a marketing vice
president for Bloomingdale's. The federation says that so far
there's been no attempt to license coaching. It has made an
effort to establish standards, but the boom in coaching worries
even a lot of coaches, who are concerned that rogues may give
the profession a bad name.
But right now coaches
are so hot that credentials are almost beside the point. What
seems to matter most is word of mouth--did the coaching work
miracles for somebody you know? Corporate coaches are in such
demand that they can charge from $600 to $2,000 a month for
three or four 30- to 60-minute phone conversations. Some charge
as much as $400 an hour. So a lot of them are earning far more
than psychologists or psychiatrists.
Of course, this whole
notion is still foreign to much of traditional corporate America.
"I have worked for organizations that would find this quite
threatening," says the Kellogg School's Cates, who, like lots
of other business school professors, increasingly finds herself
called on to coach her consulting clients. Part of the fear
has to do with confidentiality. "As a coach, I know a lot about
the companies and the people who live there," she says. Beyond
that, "it can be very frightening for an organization to have
its own employees talking to outsiders. They'll want to know:
Are the outsider's goals aligned? What are you talking to that
person about?" She adds: "Ten years ago, you certainly wouldn't
have been allowed to do this."
It was pretty threatening
when Charles Cleary broached the idea of using an outside coach
as a change agent in his region of AT&T's Growth Markets
sales organization. Rosemary Turner Slade Lucerne remembers
it well. Cleary was a vice president and general manager in
Growth Markets and new to AT&T; she was the staffing and
training manager and an 11-year veteran. "My first reaction
was to say, 'Chip, we don't do that. It's not part of our training
curriculum. It's not on our intranet. We don't have the budget.
We can't,' " she recalls. But Cleary had spent the better part
of the prior decade at Teleport Communications Group, a telecom
maverick acquired by AT&T. He'd come from a nimble, entrepreneurial
culture and knew that was what he needed to somehow graft onto
AT&T, to make his region a truly high-growth sales unit.
"If AT&T and I both spoke languages, it was speaking French
and I was speaking Spanish," he recalls. "I knew what I had
to make happen at AT&T. And I knew the road would not be
smooth," he says. He enlisted the help of Cheryl Weir, an executive
coach who had spent 13 years in sales at IBM.
In one of their early
conversations, Weir asked Cleary, "Where do you want to end
up at the end of the year?" He told her "something pretty loosey-goosey"
like that he wanted to be No. 1. "Well, quantify that," she
insisted. When he told her 5% over his revenue target, she replied,
"Ahhh, you can do that in your sleep." What would constitute
hyper growth? she wanted to know. Fifteen percent? She nudged:
Why don't you aim for 20? (That's big, Cleary says, about double
the rate of his piece of the industry.) "She made me put a stake
in the ground," recalls Cleary. "This team was not used to putting
stakes in the ground."
Cleary brought Weir
into the office for a couple of days of intensive training with
the staff. "We got into a room and locked ourselves down," Cleary
recalls. They talked about their bad habits and what they were
really like at home with their families, and they confessed
their workplace failings--things like, "Well, I don't spend
any time with my people. Or, when they come into my office,
I say yeah, yeah, yeah, boom," says Cleary. At some point Cleary
gave an impassioned speech, and they all agreed on a sales target
(the consensus was to boost revenues by 16%, which would be
about double the prior year's growth rate) and began to plot
how they'd pull it off.
By year's end, revenue
growth was 16%. That put Cleary's outfit in the top three fastest-growing
in AT&T's Growth Markets. "We blew out the numbers," he
says. "Cheryl accelerated our transformation, no question about
it." In January, Cleary was lured away by a job as chief operating
officer of Log On America. But by that time, Lucerne had long
since been won over. The whole package cost $11,000 for two
days of training plus about $2,000 quarterly for follow-up coaching
with Weir, "and I honestly think we earned that back in a week,"
says Lucerne. Weir is continuing her work at AT&T with Cleary's
group and four others, and will be coaching at Log On America
as well.
Another way to look
at the spread of coaching is that it bridges the growing chasm
between what managers are being asked to do and what they have
been trained to do. It is almost like the difference between
generals in peacetime and generals in war, says Harvard's Kotter.
"We have a lot of people who were trained to be superb managers
but now have horrendous leadership challenges thrown at them.
I think a lot of the coaching is aimed at trying to help people
develop skills and actions that are different from what they
grew up with."
That has certainly
been the case at Kodak, which has experienced upheaval in the
past five years as it adjusts to new competition and the Digital
Age. Dan Carlson began working with an outside coach last year
to solve his part of Kodak's horrendous challenge: cranking
up productivity with a work force that had all but melted down.
At the time he was a department manager in the color film manufacturing
operations of Kodak--"This is the heart and soul of Kodak,"
he says--and he was taking coaching to the factory floor. Here
people were used to top-down, command-and-control-style management.
Here there was an entitlement mentality. "These are folks that
are third-generation employees, some of them. When they stepped
inside Kodak, they had an expectation of lifetime employment."
But restructuring had taken 18,000 jobs out of Kodak's work
force and had torn at corporate loyalties.
Carlson began to work
with coach Jan Austin last March on the advice of an outside
consulting firm. She met with frontline supervisors and their
group leaders. She also conducted, among other things, a dozen
two-day clinics to teach managers how to motivate rather than
command, how to communicate with workers and elicit their opinions.
At one point the group spent four hours discussing fear: was
it a good motivator?
Carlson, an 18-year
Kodak veteran, realized that he sometimes stinted on overtime
even when it was truly needed. "It's one of those metrics that
sticks out like a sore thumb," he says. He began to stand up
and say, "No, we need to make this investment, and here's why."
He began to shift his focus from managing for results to investing
time and attention in his people. "It was a leap of faith,"
he acknowledges. But it produced results. As employees became
more invested in their work, waste levels dropped significantly.
So did overtime. Productivity increased. He'd wanted workers
to "find their voice," to start speaking up when they saw how
to make things better. They started taking more initiative both
inside and outside work. One factory worker confided to him
that she'd always wanted to sing a solo in her church choir
but had been afraid. Not only did she sing the solo at church,
but she also sang it for Carlson--right there on the factory
floor.
Carlson recently got
a promotion. He is now manager of color film sensitizing, a
division of more than 1,000 employees, and he has called on
Austin to work with the larger group until the end of this year.
He wants to develop coaching abilities in-house, and he has
sent three employees for coach training.
At many companies,
coaching has become the Band-Aid for a lot of the dysfunction
caused by the trial and error of doing business in new ways.
Matrixed organizations, 360-degree performance reviews, virtual
teams--they don't always work as well in practice as in theory.
At Ernst & Young, Cynder Niemela has made a career for herself
as a coach who troubleshoots teams. Niemela had collected an
MBA, a degree in sports psychology, and a decade of informal
coaching experience before Ernst snapped her up 2 1/2 years
ago and made her a change-management consultant. She'd worked
with virtual teams before--groups of clients, consultants, and
outsourced workers all pulled together around a temporary project.
Often, she says, "they're dysfunctional. They don't align their
goals with the corporation or with each other...."
When she began to
work on a big hospital merger project at Ernst two years ago,
the 120 members were divided into sub teams, but each of those
was off in its own orbit. She assumed the role of head coach,
teaching the sub team leaders how to coach their teams and communicate
with one another. She devised a toolkit and a training program
to keep everybody on the same track. "Executives now are so
challenged," she says. "When you bring a group together around
a task, people become commodities for the sake of the task.
They get lost."
The hospital project
was a success, and word of her work got around. Since then she
has been in hot demand. She's currently coach for two big project
teams, and she is working to spread coaching around Ernst. She
counsels 15 partners, she conducts coaching workshops for 18
of Ernst's human resources employees, and she's launched an
internal coaching network and a rigorous certification program
for those inside the firm who'd like to become coaches. Rigorous
because "so many people are coaching, and they don't have the
experience or the skills," she says.
Coaching really is
the Wild West of HR. Until a year and a half ago, the federation
didn't have a credentialing program. There is still not much
consensus about what kind of business experience or academic
pedigree qualifies someone to be a corporate coach. "I wonder
about the vulgarization of coaching," says Warren Bennis at
USC. "I'm concerned about unlicensed people doing this." Angelo
DeNisi, president of the Society for Industrial and Organizational
Psychology, says, "If somebody comes in and doesn't know anything
about your job or your organization and they lay out a plan
for you, it's time to run."
At Ernst, Niemela
says, "I've met so many consultants who just call themselves
coach." She's also seen psychologists who claim to be corporate
coaches but don't know what's meant by the Big Five. Even Marcia
Reynolds, president of the International Coach Federation, expresses
concern. "Surprisingly, we've had no major ethical violations
brought up to our membership," she says. "We do have to watch
ourselves. There are going to be unethical coaches."
The association is
trying to impose discipline by requiring training at places
like Coach U, which was started by Leonard and then sold two
years ago to his protege Sandy Vilas. (Vilas had been a speaker,
a trainer, and a stockbroker, and had worked in oil and gas,
and real estate, before becoming a coaching guru.) Coach U is
a virtual training firm that offers more than 50 teleclasses--that's
right, courses conducted via conference call. Its headquarters
is Vilas' summer home in Steamboat Springs, Colo. But plenty
of other coach training firms have sprung up that aren't accredited
by the coach federation; some don't care to be. There are even
new coaching associations. And plenty of coaches with impressive
academic pedigrees and corporate track records don't have the
slightest inclination to go back and attend correspondence classes
at a place like Coach U, no matter how convenient.
And they are convenient.
As a student at Coach U, you can take a class at your desk in
the middle of the week. Just clear your calendar for an hour,
put on your headset, and bring a case study from something you've
tried on your friends. Assignments are made by e-mail.
It is 1 P.M. on a
Tuesday in November, and Cheryl Weir is about to conduct a class
on that most basic of coach skills--Listening. She is at the
telephone in her office, which is at home. She dials into the
conference call first, and several minutes later her pupils
begin to assemble, each one entering the virtual classroom with
an electronic beep that signals they're on the line. Via e-mail,
they've been given a couple of reading assignments and asked
to practice on ten people since last week's class. Today one
student describes an executive client who "is like a hamster
in a wheel, running around and around, and just doesn't know
how to get off." This sends the class off into a discussion
of running on adrenaline and how this interferes with their
ability to listen to their clients. Another student admits to
being an adrenaline junkie: "I am very results-oriented," she
confesses. "I am always in a hurry, always listening for the
bottom line: What do they want? How can I fix it?" Periodically,
Weir will ask, "How many agree with that statement?" Those who
do press a key on their phone pad, which produces a beep, in
a virtual show of hands.
This is all just a
prelude to actual coaching, much of which takes place over the
phone. Many coaches and their clients have never met face to
face. But it may not be the face-time that matters most in managing
to get the best out of employees. One size doesn't fit all,
according to research by Cynthia McCauley, vice president at
the Center for Creative Leadership. When it comes to management
styles, some employees need lots of feedback, others need lots
of challenge. Some need somebody to hold them accountable, others
need a sounding board. "It all depends on your psychological
makeup and what you're good at," she says.
Ernst partner Barry
Mabry has found a coach to be a valuable sounding board in today's
crazy business climate. He'd received a notice last year telling
him that coaching would be available to Ernst & Young partners.
He made a call and soon found himself on the phone with "a strange
woman." (It was Cynder Niemela.) "I was in New Orleans; she
was in San Francisco. She didn't know much about my area of
work," he recalls. But within 20 minutes, he decided she could
be both trusted and helpful. Ever since, he has had routine
telephone conversations with her in which he has discussed matters
ranging from the mundane (how to improve communications with
subordinates) to the cosmic (what do you want to get out of
life?). "Why do I need a coach?" he muses. "I've wrestled with
this." He's a corporate finance partner in New Orleans. He has
been with Ernst 27 years. He's successful; he's happy. His recent
performance review was quite flattering. "Perhaps it's for the
same reason that Tiger Woods needs a coach or Pete Sampras needs
a coach," says Mabry. "Tiger Woods would say, 'I know how to
play golf.' But his coach is probably the most important person
in his life."
This coaching phenomenon,
like all mass movements, will have its excesses: dubiously credentialed
people hanging out their shingles, no doubt; conflicting advice
and agendas, quite possibly, in offices where Everyman has a
coach. But corporate America had better heed the phenomenon,
even if it falls outside the traditional corporate organizational
chart. It's a reminder that people won't run on autopilot or
by remote e-mail. No matter how much the world has changed,
people on the job still need some mentoring, some monitoring,
some meaningful interaction. And if workers can't get that in-house,
why, they're likely to outsource it.
Who qualifies as an
executive coach? At the moment, just about anybody. "I wonder
about the vulgarization of coaching," says Warren Bennis of
USC's business school. "I'm concerned about unlicensed people
doing this."
Copyright © 2000, Time Inc., all rights reserved.
Portions of above Copyright © 1997-2000, Northern
Light Technology Inc. All rights reserved.
Coaching Invitation
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you, and you like the idea of guaranteed results, then can I suggest
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With
Love and Light

Lee
Brogden
PS
Did you remember to check out our freebies under Free Tools on
the LHS column above?
PPS
Is this you :
"As someone who was initially unconvinced that coaching
would be worth the time and the money required...
Would you like to be able to say this? ...
I can now honestly reflect on how much value the process
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